Human Resources & Skills Development

Training Courses (Onsite or off-site. Fully customisable)

  • Betting Product Training (Bet types, terminology etc.)
  • Betting Software Training
  • Customer Service
  • Telephone Etiquette
  • Supervisory Skills
  • Conflict Management
  • Communication Skills
  • Basic Computer Skills
  • FICA Compliance
  • Customised Training Programmes

Post Training Competency Assessment (By Qualified Assessor)

  • After training intervention, learners are assessed to ascertain their level of competency.

Skills Gap Analysis

  • Let us assist you defining the skills and knowledge required for specific roles within your organisation and then putting interventions in place to address these gaps going forward.

Succession Planning

  • Facilitating the process of identifying and developing new leaders and upskilling them in readiness for potential future roles.
  • Drafting a Succession Planning Policy.
  • Organisational restructure & reporting lines to optimise business operations.

Recruitment

  • In depth industry reference checking.
  • Credit Check.
  • Criminal Check.
  • Three month guarantee. If you are not satisfied or if the candidate does not longer than three months, we will replace your candidate or will pass a credit note until we find you the right person.